hosted dialler monitor agents onscreen

Our hosted dialler monitor allows you to monitor agent performance on a live basis using our onscreen colour coding. Monitor agents in talk, wait, wrap status at a campaign and individual level and more as they make via the hosted desktop viewer. Simple onscreen graphics and colours denote agent and campaign states, allowing one glance interpretation.

Monitor live calls via our Monitor function; listen remotely, three way on call coaching, listen from any landline or mobile number to capture true agent behaviour remotely.

Our hosted dialler monitor allows you to monitor agent performance on a live basis onscreen.